EXECUTIVE
ENGLISH TELEPHONE COURSE
By Viv Quarry (www.vivquarry.com)
Session
Three
Look at this dialogue.
1. Caller
wants to book a flight to New York.
(A = Person
answering the telephone. 
= You.
A Hello.
International Travel. Mandy speaking.
Hello.
I'd like to book a flight to New York. Could you give me details of the price and availability of flights, please.
A When
would you like to travel?
On
the 15th of December. In the evening if possible.
A Hold
on a moment, please. I'll check on the computer....... Hello?
Hello.
A There
are two flights on that date with transworld airlines, but I'm afraid they're
both fully booked. There's another
flight in the morning on worldwide airlines, but that is wait-listed. Do you want me to put you
on the list or try another day.
How
much does the flight cost?
A One-way
or return?
Return.
A Both
Transworld and Worldwide are the same price - $1250. Brazilian Airways is a bit cheaper at $1200 but they only
have flights on the 13th and 18th of December.
Could
you try the 13th?
A One
moment, please......Hello? Yes. There are seats available on Brazilian Airways, leaving Rio at 19.30 on the 13th. Would
you like to take it?
Yes, please.
A Can
you give me your name and telephone number. please.
My
name is Mr Frank Williams and my number is 336 129.
A Your
flight is confirmed Mr Williams, on the 13th of December at 19.30 with
Brazilian Airways. how would
you like to pay for your ticket?
Do
you accept Master Express credit cards?
A Yes,
we do. Just give me the number and expiry date.
The
number is 123 4567 789 and it expires
in June 1999.
A Ok.
That's fine Mr Williams. Would you like us to mail your ticket to you, or will
you collect it personally.
Could
you mail them, please. My address is Rua Noestranjero, 20. Apartment 61.
A Certainly.
We'll put it in the post tomorrow and you should receive it by the weekend.
Thank
you very much.
A It's
a pleasure. Goodbye Mr. Williams.
Goodbye.