EXECUTIVE ENGLISH TELEPHONE COURSE
By Viv Quarry
(www.vivquarry.com)
Look at
these dialogues.
( C =
Caller -person who is telephoning. 
= You.)
1. Caller
wants to speak to somebody who isn't there. (Doesn't leave a message)
Hello. Sholl International.
C Hello.
Could I speak to Mr. Renato Anysio,
please.
I'm sorry, He isn't here at the moment. Can
I take a message?
C No,
that's alright. I'll call again later.
OK. Bye.
C Good-bye.
2. Caller
wants to speak to somebody who isn't there. (Leaves a message).
Hello. Sholl International.
C Hello.
Could I speak to Mr. Renato Anysio,
please.
I'm sorry, but he's not here at the moment.
Can I take a message?
C Yes.
Could you tell him that Mr. Williams from
International Export called, and ask
him to ring me back. My number is 336 129.
OK, Mr Williams. I'll give him the message.
C Thank
you. Good-bye.
Good-bye.
3. A caller
who knows.
Hello. Sholl International.
C Hello.
Could I speak to Marcia Ferreira,
please.
This is Marcia speaking.
C Hello
Marcia, It's John here.
Hello John. What can I do for you?
C Could
you send me the report on our new products, please.
Yes, certainly. I'll post it to you
today.
C Thanks
very much. Bye.
Good-bye.
4. A caller
who doesn't know.
Hello. Sholl International.
C Hello.
Could I speak to Marcia Ferreira,
please.
This is Marcia Ferreira speaking.
C Hello.
This is John Williams from
International Export Limited. I'd like
to make an appointment to see
you some time this week. It's about our new product.
Hold on a minute. Let me check my diary............Hello, Mr. Williams? How about next Wednesday at 3pm?
C Yes.
That will be fine. I'll see you at your office at 3pm on Wednesday.
Ok.
Good-bye.
C
Good-bye.