EXECUTIVE ENGLISH TELEPHONE
COURSE
By Viv Quarry (www.vivquarry.com)
Syllabus
|
Session |
Function |
|
1 |
Telephone vocabulary and expressions. Answering the telephone, taking a message, giving information and arranging an appointment. |
|
2 |
Making requests. Apologizing. Phrasal verbs for appointments. Asking for information. Cancelling an appointment. |
|
3 |
Travel arrangements 1 - Booking a flight and travelling by plane. |
|
4 |
Travel arrangements 2 - Hotel and future tenses. |
|
5 |
Travel arrangements 3 - Hiring a car and travel by bus & train |
|
6 |
Making and dealing with complaints. |
|
7 |
Persuading and explaining |
|
8 |
Narrating a story. |
|
9 |
Giving news. |
|
10 |
Talking about yourself and finding out about others. |
Students at upper intermediate level and above should also be prepared to:
Describe the room they are living in. Describe the building they are in. Describe the view from the window of the room. The same for their place of work.
Describe the city that they are in.
Describe their journey to work.
Talk about their jobs.
Describe their colleagues at work - both appearance and personality.
Describe a typical working day and typical rest day.
Describe in detail what happened that day and on a past day.
Talk about a memorable holiday that they have had.
Talk about their childhood and adult life.
Talk about their plans for the future.
Discuss current issues as they appear in the daily newspaper.